How Can We Help?
Frequently Asked Questions
What are your hours of operation?
How many cleaners should I expect?
How is my billing information protected and kept secure?
No problem! Just email us at [email protected] or call us at (619) 768-2229, and we’ll handle it for you. Please provide 24 hours’ notice to avoid a $75 cancellation fee.
For same-day cancellations, a fee of 50% of the booking price will apply.
Is it possible to clean my home if I’m not there?
Services that we do not offer
2. Lifting or moving heavy items: We do not move items such as refrigerators, stoves, tables, etc.
3. Moving delicate items: We cannot move vases, hung pictures, or other fragile items.
4. Loading dishwashers: While we’re happy to load your dishwasher, we cannot place dishes back in cupboards afterward to avoid breakage.
5. Cleaning areas that cannot be safely reached: This includes items or areas that cannot be accessed with our telescopic tools and step stool.
6. Removing excessive pet hair from upholstery.
7. Cleaning exterior windows.
8. Cleaning mini blinds: Our cleaners can dust horizontal metal or plastic mini blinds but cannot clean them beyond that due to the risk of damage.
9. Removing strong odors: This includes odors from mold, animal waste, smoke, etc. While we will do our best, complete removal may not be guaranteed.
10. Cleaning inside dishwashers and washing machines.
11. Cleaning light bulbs.
12. Cleaning rodent or insect-infested homes.
13. Removing excess paint from surfaces.
14. Post-construction cleaning: While we can provide this service, it requires an in-person assessment for a quote, as it doesn’t fall within our online booking system.
15. Deep carpet or floor cleaning: This includes steam cleaning, polishing, waxing, etc.
16. Removing heavy stains on walls and baseboards: We avoid this to prevent potential damage to your paint.
Is my cleaning professional trustworthy?
All of our team members are personally interviewed by the owners and undergo a criminal background check. We consider our team to be our greatest asset, which is why we maintain very high standards.
Do your cleaning professionals undergo a criminal background check?
Most of our bookings are made online, so we prioritize security above all else. Our booking page is secured with extended validation SSL, and our booking form features an additional layer of 256-bit security. Credit card transactions are processed through Stripe, which employs its own 256-bit security protocol. Furthermore, our system does not store your credit card number; instead, it retains only a token that enables us to charge the card upon completion of the service.
How is my billing information protected and kept secure?
Most of our bookings are made online, so we prioritize security above all else. Our booking page is secured with extended validation SSL, and our booking form features an additional layer of 256-bit security. Credit card transactions are processed through Stripe, which employs its own 256-bit security protocol. Furthermore, our system does not store your credit card number; instead, it retains only a token that enables us to charge the card upon completion of the service.
Which areas do you serve?
How do I book a cleaning?
If you would like to speak with someone, give us a call at (619) 768-2229. If you would like to book online, click on the Book Now button at the top of the page to schedule your appointment. Or you can send us a text message or an email.
Do you bring your own cleaning supplies, products, and equipment?
Am I able to request special tasks or additional services?
What happens if something goes wrong during my appointment?
What is your refund policy?
If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).